Provider Manager - “I know the staff using the Geoff and Ethel models find it a useful working tool”.

Registered Manager - “We do the ‘Listen’ forms monthly and I now have tangible evidence of how outcomes have improved". "I am pleased we are in the Green ‘Star’ band with our surveys”.

Home Owner - “Nurses need a simple methodology to guide them through quality processes - one step at a time”.

EMI Manager - “Observation is the way to motivate carers to do all the little things for residents where ‘listening’ is not possible”.

Group Manager - “I can now pass consistent survey information to Executives and Area Managers so that they see the improvement in a home at a glance”.